Refund policy

Thank you for choosing Bioté. Every Foot Repair Ritual is made by hand in small batches here in Lebanon, so we want you to feel cared for from the moment your order arrives.

Our policy
Because our products are personal care items, we're able to accept returns only on items that are unopened, unused, and in their original condition with the label and seal intact. Once a jar has been opened, we're unable to take it back — for hygiene and safety reasons, we know you'd want the same care taken with anything that reaches your hands.

You have 3 days from the day you receive your order to request a return.

To start a return, contact us at hello@biotelb.com or on WhatsApp at +961 79 064 011. If your return is approved, we'll send you simple instructions on where to send it. Items sent back without an approved request can't be accepted, so please reach out first.

Damaged, defective, or wrong item
Please check your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, contact us right away at hello@biotelb.com and we'll make it right. No need to return anything until we've spoken.

Exchanges
The quickest way to get what you'd like is to request a return on your eligible item and place a new order once it's approved.

Refunds
Once we receive and inspect your return, we'll let you know whether it's approved. If it is, your refund goes back to your original payment method. Please allow a few business days for it to appear.

Shipping
Return shipping costs are covered by the customer, unless the item arrived damaged, defective, or incorrect — in which case it's on us.

Questions?
We're always happy to help. Reach us at hello@biotelb.com or on WhatsApp at +961 79 064 011.